This new policy doesn't really affect me because I don't buy things on Origin anyway (I've gotten Origin games from other sources like Steam, Amazon, and the Humble Bundle) but I think it's a good move and will hopefully encourage more publishers to offer similar refund policies. If a game is buggy and doesn't work, the person should be able to get a refund for it if they act quickly (a day seems like enough time to tell if the game doesn't even start, or runs terribly).
I still don't really like Origin though. Maybe I just haven't looked for customization options, but I don't like how things are organized and I hate that I couldn't see which games I owned on Origin from the website (apparently I can only see that in the client, and it shows the games as huge boxes based on date of purchase rather than as a neat and organized list). I don't think any non-EA games are exclusive to Origin so I have no reason to use Origin aside from the few EA games I have which require it.
Wut the Melon said:
Although as a consumer I should of course be 100% positive about this, and I definitely think that having refunds for digital games too is a good thing, they need to make sure the system does not get abused - 24 hours is a long time. ›››
The Origin client does keep track of how long a game was played, and the EA description says that they will refuse refunds if they suspect fraud, so I'm betting they won't allow refunds for games that were played more than an hour or two (especially if it's an 8 hour game and was played for 8 hours or something like that...).
I just like the fact that someone has finally realised that the correct way to compete is by improving your own service, rather than just trying to stomp on everyone else. ›››